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Leadership Tips: Recent studies have found leadership quality to be a significant determinant of an organization's success, which explains companies' large investments in leadership-focused initiatives. Organizations with strong leaders experience better overall organizational performance, including high levels of customer satisfaction, organizational productivity, financial gains, and product quality. Effective leadership also has a positive impact on employee retention, performance, engagement, and morale. (northeastern.edu)

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References
  • Fidel, P. , Schlesinger, W. , & Esposito, E. (2018). Effects of customer knowledge management and customer orientation on innovation capacity and marketing results in SMES: The mediating role of innovation orientation. International Journal of Innovation Management22 (07), 1850026–1850055. doi:10.1142/S136391961850055X  [Crossref][Google Scholar]
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